Terms and Conditions
1. Introduction
Welcome to Sitex Cable Ties. By accessing and using this website, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or using our services. If you do not agree with any part of these terms, you should not use this website.
We reserve the right to amend these Terms and Conditions at any time. Any updates will be published on this page, and continued use of the website constitutes acceptance of the revised terms.
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2. Orders and Payment
Orders can be placed through our website by selecting the required products and completing the checkout process. Full payment must be received before an order is processed or dispatched.
We accept major credit and debit cards. All payments are processed securely through our payment providers. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, stock availability issues, or suspected fraudulent activity.
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3. Delivery and Shipping
Orders are processed and dispatched within our normal operating times. Delivery charges will be calculated at checkout based on the delivery address provided.
Estimated delivery times are shown at checkout and may vary depending on location. Please allow additional time for deliveries outside the UK mainland. Sitex Cable Ties is not responsible for delays caused by carriers or circumstances beyond our control.
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4. Returns and Refunds
In accordance with UK consumer regulations, you have the right to cancel your order within 14 days of receiving your goods.
Returned items must be unused, in their original condition, and in the original packaging. If a product is faulty or damaged upon receipt, please contact us as soon as possible so we can assist.
Refunds will be processed within 14 days of receiving the returned items or confirmation of cancellation, using the original payment method where possible.
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5. Product Information and Availability
We make every effort to ensure that product descriptions, images, and pricing information on our website are accurate and up to date. However, we do not warrant that all information is free from errors.
Prices and product availability are subject to change without notice. In the event of an error, we reserve the right to correct the information and cancel affected orders where necessary.
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6. Liability
To the fullest extent permitted by law, Sitex Cable Ties shall not be liable for any loss, damage, or injury resulting from the use or misuse of products purchased from this website.
Our liability is limited to the value of the products supplied. Customers are responsible for ensuring that products are suitable for their intended application and that all usage instructions and safety guidance are followed.
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7. Privacy and Data Protection
We are committed to protecting your personal data. Any information collected through this website will be processed in accordance with our Privacy Policy.
By using this website, you consent to the collection and use of your personal data for order processing, customer service, and related communications.
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8. Marketing Communications
If you choose to subscribe to our mailing list or opt in to marketing communications, you may receive updates, offers, and product-related information from Sitex Cable Ties.
You may opt out of marketing communications at any time by using the “unsubscribe” link included in our emails or by contacting us directly.
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9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising in connection with this website shall be subject to the exclusive jurisdiction of the UK courts.
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