Privacy Policy

Effective Date: 1 January 2026

Sitex Cable Ties is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from www.sitexcableties.com (the “Website”).

By using this Website, you confirm that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information to operate our Website effectively and provide our products and services.

Personal Information

We may collect personal information when you place an order, create an account, or contact us, including:

Full name
Email address
Telephone number
Billing and delivery address
Payment information (such as card or PayPal details, processed securely by third-party providers)

Technical & Usage Information

We also collect limited technical information automatically when you use our Website, such as:

IP address
Browser type and version
Device type
Pages viewed and browsing activity
Referring websites
Time and date of visits

This information helps us understand how our Website is used and how we can improve it.

2. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance functionality and improve user experience. Cookies help us remember preferences and analyse site performance.

You can control or disable cookies through your browser settings. Please note that restricting cookies may affect certain features of the Website.

3. How We Use Your Information

We use your information for the following purposes:

Order Fulfilment
To process orders, take payment, and deliver products.
Customer Communication
To send order confirmations, delivery updates, and respond to enquiries.
Website Performance & Improvement
To monitor usage and improve Website design, functionality, and content.
Marketing Communications
To send newsletters or promotional messages where you have opted in. You may unsubscribe at any time.

4. Sharing Your Information

We do not sell or rent your personal data to third parties.

Your information may be shared with trusted service providers who support our business operations, such as:

Payment processors
Delivery and logistics partners
Website and IT service providers

These parties are required to handle your data securely and only for the purposes agreed.

We may also disclose information where required by law or regulatory authorities.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, or loss.

While we strive to safeguard your information, no online system can guarantee absolute security.

6. Your Data Protection Rights

Under UK data protection legislation, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (where applicable)
Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and operational requirements.

8. Children’s Privacy

This Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page along with an updated effective date. We recommend reviewing this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Sitex Cable Ties
Email: help@sitexdirect.com
Website: www.sitexcableties.com